What is employee experience?

We all can agree that employees are one of the most important assets for any company. Despite this, even today many organizations neglect their employees and their experience every day at work. In the modern labor world, that is a serious mistake. Employee experience might seem secondary, but it has a direct influence over companies and their overall performance.  

All businesses, regardless of how big or small they are, offer a distinct experience to employees. Is your organization a place where people really want to be? At T2W we have an extensive experience in Human resources and talent management, so we are familiar with this concept. In this article, we’ll delve into employee experience, its dimensions and importance. 

What does employee experience mean? 

Employee experience is comprised of all the interactions people have with the company they work for. Employee experience is built by everything people see, hear and feel since the moment they enter the organization. The experience won’t be the same all the time. This will change gradually as workers settle in the company, change positions or are promoted. For this reason, it’s important monitoring this experience throughout all the employee lifecycle.  

Dimensions of employee experience 

There are many different dimensions that form the employee experience. It’s important being aware of these to offer a good experience as employer. Let’s take a look at some of these dimensions. 

1. Culture 

The first dimension, and one of the most important for modern organizations, is culture. Organizational culture is the set of principles that dictate the way people should think, act and behave in the company. Is through culture that employees associate a distinct identity to the organization. Whether you have made a conscious effort to create a culture or not, all companies have a one. You should create a culture that resonates with the type of professionals you want to attract to your organization. 

2. Benefits 

Another important dimension are the benefits that the company offer its employees. These are not limited to economic salary, but also can turn into other type of compensation. We are talking about options such as health insurance, dental insurance, psychological assistance, workplace daycare, bonuses, etc. On the other hand, you can’t forget about modern benefits related to emotional salary and employee wellness. Some examples of this are remote work, flexible work schedules, career development opportunities, etc. 

3. Environment 

The next dimension to check is the physical environment. Here, we are talking about the setting where people work. Therefore, you have to pay attention to aspects such as lightning, colors, decoration, office arrangement, etc. All these have a direct influence over people perception, so you need to create an environment attractive for them. Since employees will spend most of the day at the office, the work setting is a key factor for employee experience.  

4. Tools 

Finally, work tools are another important dimension for a good employee experience. These tools are what workers use daily to do their jobs. There is a wide variety of tools that can be use at work depending on the job position. In general, these usually are laptops, desks, chairs, etc. On the other hand, in a world that can’t work without technology, digital work tools are essential. We are talking about software and apps. The quality and suitability of these tools can affect employee experience. 

Why is employee experience important? 

1. Talent attraction 

Attracting quality talent today is more difficult than ever. Nowadays candidates can find many different options, especially when it comes to technology-related positions. The best way to convince them to work with you is by being an attractive organization for professionals. A good employee experience can set you apart from the rest of companies, so you can become a good alternative for talent in the labor market.  

2. Talent retention 

A common problem among organizations are high turnover rates. The last thing an organization wants to see is that all new employee quit within the first six months. That could be a sign that the experience people have inside the company is not the best. By analyzing and working on employee experience, you can create a place where employees feel comfortable. That helps you retain the best talent. 

3. Talent motivation 

Employee engagement affects directly company productivity. If employee performance KPIs are beginning to drop in the organization, employee experience is one of the factors you should check. It can improve the relationship between workers and the company. At the same time, having a positive experience inside the organization increases employee morale and engagement levels.  

How to evaluate employee experience? 

The best way to assess employee experience are internal surveys. Of course, these should be part of a comprehensive employee listening strategy. By paying attention to employees’ needs, opinions and interests throughout the employee lifecycle, you can understand all the aspects your organization is handling correctly and those that need improvement. 

Now you know what employee experience is in HR. This is a factor modern companies shouldn’t neglect. With employee listening and the right actions, you can offer a positive experience for people inside the organization. 

At Talent2Win, we strive to align your company’s business objectives with the best Talent Acquisition strategies available. If you want to learn more about the services we offer, do not hesitate to contact us.